Most frequent questions and answers
Aware Of Eco works with manufacturers and artisans across the world to source the coolest products at the prices that suit you.
Because your products are coming from so far away they often take 2-3 weeks to arrive. So no worrying if the product doesn’t arrive the next day! Most of the time our product will arrive a lot quicker, but we want you to be aware this is out of our control!
As you may have to wait a while for products, we offer FREE shipping on all orders worldwide. We’ll also provide you with tracking numbers for each item purchased so you can stay up-to date on the progress of your order.
We offer 30 day no hassle returns. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.